I think my order is lost

Most of our orders are delivered within 3-4 weeks, but sometimes there are issues with transit and the delivery may take longer.

Unfortunately, some packages do get lost while in transit. In these cases, we are happy to refund you or send a replacement product. 

We deem any orders that have not been delivered within 45 days to be lost in transit.

If it has been more than 45 days, click here to start a refund or replacement request. 

We will process your refund or replacement request as soon as we verify the information you provide.