My package says delivered, but I don't have it

Packages marked as delivered could have been left at your door, in a mailbox, or at the front desk of your building. If it wasn't in any of these places, check with your household and neighbors to see if anyone brought it in.

Click here to start a refund for a lost item. Once we verify the information you provide, we will process a refund or replacement. 

Kindly note we do not have more information about packages in transit than what the tracking updates show. If you have any questions about a delivery, please contact your local courier for help.